[Resolved] ICICI Bank — icici pru guaranteed wealth protector- lp surrender

ripin luthra

Address:

14604

Have been trying to get resolution since november 2019 regarding cancellation/refund for my icici pru guaranteed wlth protector - lp which i regret purchasing from icici.
Due to some personal reasons i requested & explained my situation on emails/phone calls to grievance redressal team & even walked to nearest branch regarding surrender & refund for the policy as i had debts to clear.
But the bank his holding up my savings at the utmost cruicial time of need & seems to forget all about providing customer service.
I can provide the entire email trail, if it helps.

Kindly let me know when do i need to do to get my own savings from my own bank as i already took a loan because my bank didn't bother.

I have lost my trust in icici completely.

Ripin

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Feb 24, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2020

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06lms) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team