[Resolved]  ICICI Bank — imps deduction for failed transaction

Address:Bangalore, Karnataka, 560100
Website:Icici.com

I have transferred an amount of 64000 to my mother's vijaya bank account.

The transaction got failed but the amount was debited from my account.

It was very urgent to transfer the amount, but when I checked with customer care they are saying that it would take two days to refund.

I have used their official app to transfer amount. How could this happen?
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Nov 28, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2018
ICICI Bank Customer Care's response
Dear Mahadev Swamy,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5enfp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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