[Resolved]  ICICI Bank — Inquiry about Service Request and Money transfer

Hello, It is me Sherif from Saudi Arabia, there is a company I working for it in India, and they informed me that they sent to me my fees through your Online banking to my Saudi Arabia Bank. And They gave to me this SR and informed me that I should wait till I receive my payment, but till now I didn't get it and I try to contact them, But they ignore me and cannot reach them anyway. So, Please help and inform me is this SR refers to a wire transfer process or what?! SR Number: SR[protected] Account Number:[protected] My email to contact is : dr.[protected]@gmail.com