[Resolved]  ICICI Bank — INR 1409730 debited from the account and did not given any intimation

Address:

Andheri

I have registerd a fraud transaction report to ICICI, Cyber crime and police station on 18th March 2023 OF AMOUNT 1409730/-. ICICI had recovered the amount on 18th Mar and credited to my account on the same day as lien balance and the customer care personnel has informed me that the amount will be given to your main balace once we will complete the dispute investigation which will take 45 days . I kept on following up with the dispute team and ICICI bank . On 2 nd May 2023, the amount was again debited from my account by ICICI, when I enquired the same to Customer care they said it is the procedure and investigation i still in process you will get the amount by next week. I kept on following up with them everyday . Today, i.e; 8th May, when i contacted again to customer care they informed be that the investigation was in bank favor and you will not get the money. I asked them why i was not informed to which they did not reply also when asked what happen to the recovered money they said that bank has kept that money also on hold. I just want to know why ICICI is not returning my money when they have received the same from the scammer . ICICI itself is a big scammer bank who does the fraud and take the money from innocent people in the name of investigation