[Resolved]  ICICI Bank — internet banking mutual funds

Address:53 Ananda Palit Road, Entally, Kolkata, West Bengal, 700014

I tried to buy rs 270000 worth of bnp paribas mutual funds from icici internet banking. The money was deducted from my account but it never reached bnp paribas. The amount just disappeared. I raised 2 complaints with icici but both were closed without any explanation. I do not know what to do. My mother worked hard to earn that money and i have lost it. How do i ensure icici returns it.
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Dec 10, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2019
ICICI Bank Customer Care's response
Dear Prince Gomes o,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a00xnj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

Sir,
The money from my account was debited without my consent as ECSRTNCHG-SR and 4 time. Ie 2 times on 19 NOV 2019 & 2 times on 21 NOV 2109 & remaining all details like transaction ID and so on I have taken the screenshot & was attached to this complaint. Please let me why the money was debited from my account

ICICI Bank Customer Care's response, Nov 22, 2019
Verified Support
Dear Yaswanth Singam,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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