[Resolved]  ICICI Bank — internet banking service

Website:

www.icicibank.com

This is about the internet banking website of icici bank.
1. When i click on the login button for personal banking, all i want is to login. The website forces me to view promotional material and i have to click again on the continue button to reach the actual login screen. This is unprofessional. 2. I make a mistake entering my userid/password the first time and although i have made the mistake only once i am told that i have made 2 attempts and have only one remaining. This is poor design
3. I am not sure why, but many times i get the session expired message and i have to go through the login process over and over again. This is probably because of poor infrastructure or resources required to maintain high traffic that a banking system needs.
4. On the atms and on internet banking if the service fails, the angry emoticon face that is displayed with the message of 'sorry' is entirely incommensurate with the spirit of apology.
5. I submitted a complaint online about the first three issues. It was obvious from the email i got in response that no one had actually bothered to even read the complaint, because the reply i got was that from stock meant for someone having issues logging in.
This is what i call fake customer service. Not surprising since after all it is an indian entity.