ICICI Bank — it's been more than 15 days fastag not delivered/dispatched

usman.chennai

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu, 600131

Hi team,

I applied fastag using icici bank web portal on 19th nov 2019. My fastag account no. Is 11511936. I kept calling icici customer care toll free number many times most of the times it is busy. If it get connected it is irritating to wait in a queue for more than 5 minutes to connect to your executives. The customer care executive told i will get the fastag within 2 days which in on 30th nov, but till now i didn't receive my card.

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a027vz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Dec 06, 2019

Updated by usman.chennai Hi Team,

I have sent you mail as you mentioned. but still, I didn't receive any call or solution from your side.

Dec 13, 2019

Updated by usman.chennai Such a waste of customer service. even after multiple followups no response from either the Fast tag or the Global icici customer service. I am closing my account. I will never get back to icici on any services. Pathetic customer service.

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Comments

Akash Mandekar

from Noida, Uttar Pradesh

I was working in ICICI Bank Ltd., as a Debt Manager. I am requesting that releving letter to get as soon as poosible and my salary is still pending. i resinged on 18 oct 2019. my employee id 422312 pls revart Back to me as soon as poosible.

ICICI Bank Customer Care's response, Dec 4, 2019

Verified Support

Dear Akash Mandekar,

We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team