ICICI Bank — Late fine on icici credit card and no response from customer care

Account number[protected].I am using icici credit card which was upgraded to Amazon card and now I have two cared with different number having saw limit of 25000. Now while making payment I have made payment of 1000 rs which was not updated on the card and late fine is levied .now as per history I have never missed my payment so I tried calling icici but after waiting for 30 mins for the charged call no response was there a girl received the call and then the call was disconnected.i marked mail for the same but no response yet.
Please look into the same
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