ICICI Bank — lien mark on my savings account without valid reasons

Address:641022

I tried reaching the customer care on some queries regarding my credit card payment. They purposely put my call on hold infinitely. It happened every time i called them. So, i had to delay one month's payment so that someone will turn back from ICICI. All of a sudden an immature and unprofessional executive started messaging that your bill is not cleared and we can't give you more time and we will send our executive to your premises tomorrow. When i escalated this issue to ICICI so many representatives called me and started giving replies which are absolutely contradictory to each other's. Someone said its not 90 days, anytime we can put a lien mark and other said its three months bill even if you pay minimum bill every month it can be lien marked and son on... Bunch of immature people who doesn't know what they are doing.

Just wondering which policy states that a customer care has to avoid the calls of the customer !!!

WHAT NON-SENSE IS THIS ? FOR ONE MONTH PAYMENT WHICH I HAD TO TO DELAY DUE TO YOUR IRRESPONSIBLE BEHAVIOR AND NOT PICKING UP MY CALLS EVERY TIME, YOU HAD MY SAVINGS ACCOUNT LIEN MARKED ?

Lien mark can be placed if there is no payment for more than 90 days (the same being said by their executive). In my case the last payment was before 40 days approx.

This is punishable in legal means.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (595010) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jul 22, 2019
Updated by gvimalabraham
Thank you for the response. The email you mentioned is showing as [protected]@icicibank.com
Hope it is customer.[protected]@icicibank.com
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