ICICI Bank — loan original documents not delivered by bank even after 3months of loan closure

I have given request for dispatch of original property documents on 04/07/20 and since then received no updates from bank.
My loan account got closed in may2020 but bank never contact proactively to dispacth the original documents. Even after i gave request for dispatch, its more than a month and still no update from bank by sms / call / email.

Who will be responsible if the documents gets misplaced.

Very poor service by icici bank.

- ashish
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team  
Aug 23, 2020
Updated by ashishgoyal09
My Complaint is still not resolved and I have not yet received any response for same. Why is it marked as resolved ?
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