[Resolved] ICICI Bank — mm annual fee without any notification

sivapratap

from Vijayawada, Andhra Pradesh

Address:

520008

Icici bank charged me 354 rupees for a service i have never opted for, without any notification. The statement shows below with the charge of 354 rupees.

Bil/[]/mm annual fee mar19-feb

Please help getting the amount reimbursed to the respective amount. I have also made a complaint on their email customer. [protected]@icicibank.com and awaiting their response.

Was this information helpful?

No (0)

Yes (0)

Apr 29, 2019

Complaint marked as Resolved

ICICI bank replied saying they raised two complaints. 1. To refund the deducted amount. 2. To cancel the Mymoney subscription from my account, so that there won't be charges in future. They have already posted the refund in my account and for cancellation of the subscription, they gave a timeline of 9 days. Thanks.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com.
Please mention the UID (290109) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 25, 2019

Updated by sivapratap Sent an email to [protected]@icicibank.com with all the details requested. Please do the needful.

Apr 29, 2019

Updated by sivapratap I got the refund of 354 rupees into my account. Thanks for the help and hope this issue doesn't repeat in future.