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[Resolved]  ICICI Bank — money deducted from account, but not received the payment

I tried debiting ₹10k from a local punjab & sind bank using my icici debit card on 12 aug, 2019. The machine didn't provided money but i got money deduction message from icici. I submitted service request to the company, visited a local icici branch, called customer service representative, but still not get refund. Please refund my money. Thank you
Complaint marked as Resolved 2019-09-16 21:32:20

Complaint Status


[Aug 14, 2019] ICICI Bank customer support has been notified about the posted complaint.
Verified Support
ICICI Bank Customer Care's response Aug 14, 2019
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (700240) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Customer satisfaction rating
    43%
    Complaints
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    Resolved
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    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051