I would like to put forward that I am holding saving account No.[protected] with bank since more than last 10 years now. After covid outbreak, my financial was badly affected and I was unable to maintain balance in account. Being old account and being a loyal customer, I tried to regularize the account and maintained balance in June 2024.
It was to my surprise when I came to know that approximately Rs.47, 075.51 was deducted from my saving account suddenly on 10th June onwards without any prior intimation to me and continuous back-to-back transaction was done for Rs. 590 each on my account for approx. 81 times on account of NACH return charges for BFL.
As I am still struggling post covid on financial front, ICICI bank being such an old and prestigious bank is deducting these charges continuously and that too from more than 2 years old return as well.
After visiting my base branch – Gybergreen Gurgaon on 14th June and meeting with Branch Manager, they are not ready to help in any manner for the reversal of the amount.
When asked, how this much amount is deducted back-to-back without any prior intimation, massage or without marking any LIEN on the account, they had no answer. My account was further deducted and balance is made to ZERO.
Am I getting penalized for maintaining my account even after 10 years?
Considering the extra-ordinary situation after Covid, I request reversal of the deducted amount as a special case.
ICICI bank needs to understand the genuine concerns of a loyal customer and the extra ordinary condition after covid. Need the reversal of deducted money.
With best regards,
Rakesh Kumar
[protected]
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