ICICI Bank — Need very urgent solution for employees issues at icici tower, hyd. - complaint - reg.

Address:

Hyderabad, Andhra Pradesh, 500007

Hello,

We regret to inform you that, the present “VARA Enterprises” and the then company “3i infotech”, “Vikarta Enterprises Pvt. Ltd.” and have been harassing BPO employees of ALPL & Credit Card Section working for ICICI, ICICI Building, Nanakramguda, Hyderabad in many ways and treating as working machines. Here no one is taking care of the employee’s welfare. So we would like to notice some of the major issues which we have been facing to get rid of the problems of employees and indirectly to give better service to the company wholeheartedly.
The list of issues is shown below.
1) Salaries are not exactly as per the offer letter. Seniority is not considering. There is no bonus for seniors working here even submitted related previous experience at the time of joining.
2) No week offs / holidays / festivals. Treating all days are working and forcing us to attend daily even we are not healthy even getting chorionic diseases, no emergency leaves / medical leaves / permissions are not accepting in any way.
3) PF account numbers are not given to the employees. Getting very difficult to know our balance in PF A/c.
4) ESI Cards are useless as they are not assigned to the concerned dispensary address to avail the facility.
5) No permission for participation in cultural events / competitions at this office.
6) The Manager (Ram Mohan & Chiranjeevi), Assistant Manager, Satish (TL) and the staff are absolutely unfit & unfriendly with the employees and using informal language in office even with lady employees.
7) Giving heavy target which is usually not possible with the employees even 9hrs of time spent. Forcing to spend extra hours to finish the target and definitely it makes difficult to reach the homes to women working employees late nights.
8) Cabs are not available to all areas, so getting difficult to reach homes every day.
Forcing to stay at cabin to work without taking lunch, tea & also emergency breaks to finish the target.
9) No particular week offs & festival holidays. Every day is a working day forcing to work without rest without any extra allowance. So employees are getting chronic diseases due to merciless management actions.
10) 24 leavers are there per year as they said but coming to practical leaves are not accepting in emergency. Leaves are not accepting even applied prior and proper way.
Every week target increased. Management is benefiting directly instead of employees for extra work and time spent at office.

Day by day there is a new rule and new target without integration with employees. We can simply say here violating the employee’s basic rights. If anyone raises hand for justice among employees surely that person will be punished crucially in all ways to leave the company.
Where is the Ethics, Credibility and Hope? People have belief in ICICI and we are too but it is not now.

Hence, we beg you to look into the matter seriously to set the management in a possible / with rules in vogue to provide better service by us happily and healthily. We plan to take a move to rise this issue using all electronic & print media, social sites and also with the Govt. too. I hope you understand the situations here and our intention.
Thanking you Sir / Madam.

Yours sincerely,
ALPL & Credit Card Sections,
ICICI Building, , Hyderabad.