ICICI Bank — Never recommend to any one to open a salary account with ICICI BANK

I have been using the ICICI salary account for past 5 years, everytime I used to request them like anything if I need some information from them, finally I realsied that there is no use and benfits for maintaing the salary account with ICICI, they will play with your emotions, they make use of you for their targets, then at end of the day they balme each other teams for their irresponsiblity but they never understand the needs and emergency of the custome and their customer service team really worst
also there is no use of their nodal team [protected]@icicibank.com and their complaint system is worst .

Below is my Recent experience and still facing, but please be noted this is the case with them for every issue

Even though ICICI personal loan team has been failure to login the correct loan application, I requested ICICI team to leave about the applications which they are incapable to login but asked them to at least provide the information for salary account (*******4092) closure and shifting of auto debit for their loan (************8409). But their negligence team contacted me again and again and took all the details to raise another application instead of providing me the required information

Application Numbers:
1) EP[protected]
2) EP[protected]
3) EP[protected]

After the above three wrong applications from ICICI irresponsible team, I requested for the information for salary account closure and shifting of auto debit for loan . But they called me again and raised one more application as below

4) EP[protected]

After the above application the person who is handling my complaint given me the another application number as below

5) R[protected]L

But I don't undesrsatnd, Why this tortuous process to provide a loan ? I spent at least 2 to 3 hrs to complete each of the above applications for uploading the documents and to complete the VIdeo KYC, but at the end of the day what is the use? Do you think customers are fools? there should be only the options whether you are providing it or not? But for the past 30 days your team used to inform me that your team is working on it. I got fed up and I got frustrated, then I requested for the process to be closed for your account and even for this nobody is responding which means ICICI don't care about the customer issues . ICICI nodal, grievance, Customer support. Twitter, Video KYC all are just to show off, but nobody is concerned about the customer issues.

Definitely I will not recommend ICICI bank account as a salary account to anyone, I have never seen such a worst customer support in my life.

I raised the loan requirement on 05/05/2021 due some medicaly emegancy but see below that your irresponsible team Resolution deadliness:

5th to 8th
8th to 13th
13th to 18th
18th to 22nd
22nd to 25th
25th to 28th
28th May to 31st May
31st May to 02nd June

Above is the only scenario which I faced recently but its the same case for any kind of issue with this bank, believe me a person can get the far better options outside but not from this BANK
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 02, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (211090) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jun 02, 2021
Updated by Ramjee Madina
I have sent many emails to the mentioned email ID . But nobody has taken it up. If you would have been picked it up them why I have to post it in the consumer forum.
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