[Resolved]  ICICI Bank — nps activation

Dear icici team,

I opened the nps accoount and e-signed the same on 15th march 2019 but since then the account is on frozen state. I have been told by nps that the pop (Icici bank) is supposed to verify/confirm the account only then it will become active.

I went to the nps designated branch in sector 14, gurgaon, haryana and was told that even though they are the designated branch, they do not have the nps login credentials and cannot verify my details eben though they should have it because even the nps is telling me that icici should verify my details.

This is such a huge gap for the end customer. If you cannot verify the customer, then why become a pop?

I was asked to get the print of an already e-signed form which the branch official will stamp and and sign and then i should courier that to nps office whereas nps office is constantly saying not to send any courier since i e-signed already and icici bank should solve this issue.

I have already sent an email at icici care email address but no response. Please help!


Regards,
Mani sikka
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Apr 22, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5qzny) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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