[Resolved]  ICICI Bank — one assist cancelation

Address:Indore, Madhya Pradesh, 452009
Website:www.icicibank.com

I received a call from icici bank and they told me that my debit and credit cards will be secured and many more things about adhar and pan card and in the end they just ask that is am able to understand the information and then they told i will get a toll free number to complaint about credit and debit card frauds and then today on 17 September 2018 after 1 day of that call a ammount of rs 1899/- has been debited from my account. Take this into consideration and cancel my one assist as it was a total miscommunication and the information was ambiguous and the caller are in hurry. They just deduct the amount and i don't want one assist on my cards kr account please cancel it and refund the total amount of 1899. Else i will take the matter to consumer forum of india
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Oct 20, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Sep 17, 2018
Updated by Neeraj7483
My account no is[protected]
Verified Support
Sep 18, 2018
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5chh2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Sep 19, 2018
Updated by Neeraj7483
I have sent an e-mail to you guys, hope you will sort the problem as soon as possible
Sep 19, 2018
Updated by Neeraj7483
I receive this mail today. I just want my refund INR 1899.

Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused. Request you to share your membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that we can assist you in your case.

Regards,

Devendra,

OneAssist, Social Media Team.

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