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ICICI Bank — Pan card updated but still debit freeze has not been lifted from my icici account pathetic service...

Address:Lucknow, Uttar Pradesh, 226010
Website:Icicibank.com

I shashi kala singh have sb account[protected] in icici bank vibhav khand gomti nagar lucknow ifsc-icic0002376. After demonetization my account was debit freezed cause pan card was not updated in my account so after 2 months i therefore updated the pan card as i have to apply for new and i was told that debit freeze will be removed from my account within 2 working days... But today i found out that my account is still debit freezed and the reason is same "pan card not updated demonetization" while i have received the confirmation sms that pan card has been successfully updated into my account... Pathetic and reckless service by icici bank... This was not expected from private sector and customer focused bank of yours.. Im losing faith in icici bank... Kindly look into the issue and resolve it as soon as possible... Shashi kala singh ac[protected] branch ifsc-icic0002376 contact -[protected]
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Plese Contact ASAP
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शशँ।क सिंह सूर्यवंशी's [Complaint's author] reply, May 24, 2017
Thank you icici suport hope my issue will be solbed
Rajivek's reply, May 28, 2017
You have to go to branch with your pan card and the massage which you got from the bank for PAN update and then ask them to remove debit freeze from the account. I also had the same issue then i went to branch and asked them to do it and then it was removed. Or contact Police for the same.
Dear ICICI CARE after ur assurances also still my issue has not been solved and debit freeze has yet not been removed ...plese give necessary instructions to the branch officials IFSC-icic0002376
Reply
ICICI Bank Customer Care's response, May 26, 2017
Verified Support
Dear शशँ।क सिंह सूर्यवंशी,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Rajivek's reply, May 28, 2017
You have to go to branch with your pan card and the massage which you got from the bank for PAN update and then ask them to remove debit freeze from the account. I also had the same issue then i went to branch and asked them to do it and then it was removed. Or contact Police for the same.

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