[Resolved]  ICICI Bank — personal loan emi

I am icici bank customer and holding a loan account with icici i had to pay emi for current month which i paid upfront logining to net banking as it was not deducted from icici
After payment i came to know that icici has also deducted the emi for same month.

After that i am continuously trying to contact icici to know the status no agent is contactable on the toll free since 6th april i am doing this also i mailed them the response today i receive from prachi bhogle senior management desk is as april 10 is a bank holiday i will receive response by 13 april. What kind of answer is this today is not 10 april why is such a pathetic response from a reputed bank. I need a resolution to this either you refund my payment or adjust it with coming emi but a proper response is expected or else i will escalate further query no is sr[protected]
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May 10, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0esim) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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