[Resolved] ICICI Bank — personal loan fraud-2020

a12345z

Address:	Sarthik 2, S G Road, Opposite Rajpath Club, Bodakdev Ahmedabad Gujarat, 380054
Website:	www.icicibank.com/branch/branches-in-Ahmedabad/Ahmedabad-S-G-Road.page

I took personal loan about 2 years back and locking time was 6 months. While i discussed terms and condition of personal loan, they told me no foreclosure charges and can pay anytime when i have fund for foreclosure.
Now when i requested bank, relationship manager mention about foreclosure charges and doing fraud by stopping me to foreclosure.in such critical condition where i am much worried about my relatives and family in india, they force me to send someone in branch when pm and cm everyone restricting to go outside the home/area. This bank and bank people are really talking no sense and harassing with their legacy process. They claim digitally connected whereas why they not allow me to foreclose my loan online. Although i kept my account for last 15 yrs and now i am literally fed up with this kind of services from icici bank. I will better shift my full financial stuff to hdfc or citi bank which are way better in online services.

Regards,
Nileshkumar darji
(Ahmedabad)

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May 8, 2020

Complaint marked as Resolved

This is to let you know that after couple of followups, finally I found Mr. Right (Hemen) in ICICI Bank who helped me more than what he can extend his support even evening and night hrs as I am in US and he supported me from India. All In All, Appreciated his assistance, Mr. Hemen Damani ( ICICI) is Mr. Right in ICICI. He saved reputation by using his best support and keeping his prudent presence in Bank. @ICICI, please keep Hemen's presence as an Asset to Bank and suggest to reward internally for his best support to remediate this Big Dispute which could lead into legal issue with bank.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0esih) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 25, 2020

Updated by a12345z There is no one helping on issue even sent email twice and tried to call customer care and personal banking manager. No one is helping and just lingering the issue. I have to pay hefty interest from my pocket whereas bank is still not providing online loan payment option and not even sending me Cheque book or any other arrangement.

NOW I AM COMPLETELY FRUSTRATED WITH ICICI BANK SERVICE AND THEIR RUDE & LETHARGIC STAFF.

Regards
Nilesh