ICICI Bank — pradhan mantri awas yojana subsidy benefit

Hi team,

Icici loan app no: lbmum[protected]

I had transfer loan from dhfl to icici bank. While transferring loan icici executive was told me that if you didn't receive the benefit of pradhan mantri awas yojana subsidy from dhfl bank then you will get the same from icici bank. And on this statement, i was agreed to transfer the loan to icici.

The name of the executive is sunil yadav who is from bhayander west icici branch.

After the loan has sanctioned and all procedure completed i asked that in how many days or months i would get the benefit of pmay subsidy. He said that he will check and let me know. The same i had communicated when i submitted all the original document to him. Even that time he replied the same.

When i emailed their customer care, they replied to me saying you are not eligible as this is a balance transfer request. Then i asked sunil regarding the same and then he denied that this is balance transfer so you are not eligible.

Then why did he provide wrong information to me? If he would have given correct information to me then i would have waited for a couple of months and would have taken benefit from dhfl for pmay subsidy.

My question is why should i bear a loss of 2.67 lakh subsidy benefit because of sunil yadav's mistake?

I have sent so many emails to icici customer case but they are sending just templated emails to me. This is the reason why i am posting my concern here.

I hope you will take the appropriate action.

Sincerely,
Prathamesh rane