[Resolved] ICICI Bank — Re: closure of demat and trading a/c

Rabindar Yadav

from Gadhinglaj, Maharashtra

Address:

Dhanbad, Jharkhand, 828113

Dear concerned,
I have closed above mentioned a/c no. 3 years back. I have d mate a/c also linked with these a/c.
Above a/c was opened in katras (Dhanbad) branch by rupesh bhatt. When i told him to closed my d mate a/c then he suggested me to closed saving a/c. He said by closure of saving a/c, dmate a/c will automatically get closed.in place of these he opened new a/c in the same branch and he as taken 5, 000 cash from me for closure of dmate and saving a/c.
After few days i have confirmed from rupesh bhatt for the closure of dmate a/c, he told that you don't take any tension your work had been done. But till date it has not been closed and annual free get debited from my new saving a/c.
In last month on 24th january, 2017 i have again made the compliance for the same to sandeep gupta and rajesh (Branch manager) of kartas branch. They are not ready to listen and they are again demanding for money in cash for the same.
Please help me out from these situation or else i have to closed my existing saving a/c also from icici bank. I am going to file fir in ploice station for the same.
Thanks & regards
Rabindar yadav
M. No.[protected]

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Feb 28, 2017

Complaint marked as Resolved

Dear Concerned, Still mu problem has not been solved. I had conference call with Netu Madam ( from Mumbai ) and Rajesh ( BM of Katras). As per telephonic discussion they have told me to log in d mate a/c and sell all holding. But when i tried to login I am receiving error as "This bank account is not mapped with any active ICICI Direct Account: At present you are not registered for availing this facility.:In order to avail this faclility you need to register yourself." After that I had telephonic discussion with Mr. Rajesh and I have told him that after holi i will come to Katras Branch for doing all the procedure to close mu saving a/c and d mate a/c. Then Rajesh had told me that you have to visit Dhanbad branch for the same. If my a/c has been opened by Katras branch, so why I should go to other branch . It seems that employee of Katras are not interested to do the job and they just misguiding the customers or from katrash branch has no authority to close these account then katras branch has not authority to open any account also.

ICICI Bank customer support has been notified about the posted complaint.