ICICI Bank — Refund not initiate. Take one product but EMI deduct 3 products From my Debit card

ICICI Bank — Refund not initiate. Take one product but EMI deduct 3 products From my Debit card

A Ajay kishor from New Delhi, Delhi

I am Ajay Kishor. I am From Delhi .My Contact Number[Protected.] 1. I had want take a phone amount 14658 on Amazon on 30 may 2020 on EMI but order was cancelled and refund was initiate by Amazon with Refund Reference # 680736 but Bank was now EMI cut from my account. 2. I had tried once again on 3 June 2020 on amazon take a another phone amount 16465.66 on EMI but due to bank not approving EMI so once again order was cancelled and refund was initiate by Amazon with Refund Reference # 682571 but Bank was now EMI cut from my account. 3. I have tried once again on same day (3 June 2020) on amazon take a same phone amount was 16465.66 EMI Rs. 5617.11 for 3 months from Payment Method Visa **** 3300 but this bank was approving EMI . Order Details Ordered on 3 June 2020 Order#[protected] So now i am happy with that and finally get a phone. But now ICICI Bank 6th July 2020 cut EMI amount 16939.13 from Debit card. I have multiple time to contact with ICICI Bank Customer Care but they cant resolve my Issue.So plz ASAP Refund initiate in my debit card.and also attach some documents regarding this issue.So Please Resolve this issue. It was Very bad Experience with ICICI Bank . +3 photos Was this information helpful? No (0) Yes (0)
ICICI Bank customer support has been notified about the posted complaint. Jul 09, 2020 Updated by Ajay kishor Also share a attachment . Verified Support Jul 09, 2020 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0silq) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team Jul 11, 2020 Updated by Ajay kishor Hi As your response you mention the UID (a0silq) in the subject line of your email. So what is the UID (a0silq) ? Thanks & Regards Ajay Kishor Jul 22, 2020 Updated by Ajay kishor Hi ICICI Bank not resolve my issue.They mail me customer.[protected]@icicibank.com Jul 20, 2020, 9:00 AM (2 days ago) to me Dear Mr. Kishor, Greetings from ICICI Bank. Hope you and your loved ones are healthy and safe. With reference to your e-mail, we inform you that as per our records service request SR[protected] has been closed stating " Your EMI transaction of INR 14658 on your ICICI Bank Savings account no XX869 has been cancelled on 16-JUL-20" Thank you for giving us the opportunity to serve. Bank Digitally and Stay Safe! Sincerely, P Asha Mounika Customer Service Officer ICICI Bank Limited) but now they deduct 2 product EMI of same amount 16465 now . when i have share all documents. that i have taken single product amount 16465. now once again share documents. i have to pay last EMI of August amount 5617. I will not pay this amount until i get the refund. ASAP resolve my issue otherwise i will take another option. thanks
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