ICICI Bank — refund of charges

Dear team

i am holding saving a/c, personal loan, and auto loan from icici bank.

as i am honestly paying all the previously bouncing charges and late
payment charges in past month.

but after paying all the due amount,
i have deposited the amount of rs 13150 in two parts to pay regular emi of my auto and personal loan in november month which was debiting through mysaving a/c.

But personal loan department debited extra amount from my saving a/c due towhich my auto loan emi bounce and they charged me bouncing charges.

as i am honestly paid all my dues and this is breaching of trust, who
allows you to debit my account without my permission.
is bank has permission to debit any amount from customer account anytime?

i am not going to pay any bouncing charges and kindly refund all the
charges which was lieved in my account.

customer care services is very pathetic and they cut my calls without my permission and without giving any resolution to my complain.

if i am not getting any resolution from your side, i will lodge this complain to banking ombudsman or rbi


1. Personal loan emi debited twice
2. Auto loan emi bounce
3. Refund of all charges and extra amount.

kindly resolve all issue asap.


regards
sachin pandey
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (997373) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Nov 08, 2019
Updated by Sac5790
No Resolution yet
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