[Resolved] ICICI Bank — repayment of loans / credit card payments during lockdown period | |||
01. Rbi has extended repayment period for term loans / credit card payments to banks by 3 months. 02. I received sms from indian bank stating that the bank has extended repayment of emi by 3 months as per directive which is find. 03. I have received another sms from icici bank stating that i should visit the bank's website and register my option to repay my dues after 3 months, otherwise i will be treated as a defaulter and dealt with as such. This is against the spirit of rbi directives. The bank should automatically extend the repayment period without asking them to exercise the option. If they prefer to repay during the moratorium period it is their wish. Was this information helpful? | |||
May 4, 2020 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Apr 01, 2020 ICICI Bank Customer Care's response Dear Customer, We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0djmu) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team | |||
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