ICICI Bank — request for failed transaction refund amount

Address:Vizianagaram, Andhra Pradesh, 535002
Website:ICICI

I have sent mail as per below but they are not providing the support.

Dear icici,

I am mohan karna b, i have an savings bank account in icici bank, branch, secunderabad, on 12.08.2018 i have swiped an amount of rs. 25, 450/- in vaibhav jewelers visakhapatnam, andhra pradesh which was failed and after some time it was credited into my account & after failure of 1st transaction i swiped again this time also amount debited in my account but not credited in vendor / my account also, after that i called to customer care immediately they suggested to draft the mail and given this mail id to send, which is an huge amount so i request you to respond as early as possible in this matter. For your reference i am here with attaching the transaction copies. Feel free to contact about this issue at any time.

Name: mohan karna. B. Icici bank account number:[protected]
Mobile number: [protected]

Regards,
B. Mohan karna.
[protected]
+2 photos
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I received a ICICI credit card in November 2017, the card annual fee/member fee charges is 499.

i have not made a single transaction, but bank has sent me a massage after six months that you outstanding due amount is 5509.
I had a failed transaction or rupees 620 via Phonepe on April 4th 2022 the transaction was failed but amount was deducted. Phpe confirmed me that the refund is initiated but I have not received the refund yet.

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