ICICI Bank — sapphiro amex card

Address:

Purba Medinipur, West Bengal, 721606

-complaint dated 13/03/2018 & 18/03/2018 thro'
' icici complaint portal
- complaint redressal tried thro' icici customer care on 13/03/2018 & 18/03/2018 complaint registered vide no :[protected]

Icici sapphiro credit card...2005/...5003, a paid card (Rs 6000/-+ annual) with free airport lounge facility.

Using card for last one year enjoying airport lounge facility for last 1 year except on two occasions when they charged:

1) in dec'2017 -19/12/2017 - once used on 16/10/2017 - charged amount 3102.93 (Along with gst of rs 473.33)
2) charged for 6 uses 20/02/2018 for 04/12/2017; 8th dec (2 times), 23/12/2017 (3 times),

Despite complaint & assurance thro' customer care dec'2017 issue remained unresolved since oct'2017 so i decided to deduct excess charges from this month credit card statement & paid rs 7733/- (Rs[protected].93). It is important to note that all in such transaction i have authorized only rs 1 or rs 25/- for each uses