ICICI Bank — the atm machine didn't dispense cash but money got deducted from account

Address:

Sirsa, Haryana, 125055

On 04.07.2019 i used my icici bank debit card to withdraw money from a sbi (State bank of india) atm in sirsa, haryana. The atm didn't dispense cash but money got deducted from my icici bank account and it has been 184 days since and the amount i. E., rs. 5000/- hasn't got refunded to my account. Please resolve the issue and credit my account asap. I withdrew rs. 5000/- and i needed the money on urgent basis for an emergency problem and in addition to it there is no more balance in the account. Due to this i faced a lot of stress and had to undergo a lot of problems leading to crisis situation. I raised the issue in complaints several number of times but to no avail. This resulted in a lot of mental pressure and many a times i suffered with nervous breakdown.
So, i request you to get the issue resolved at the earliest.
My account and transaction details and other information pertaining to the issue is as follows:-
Bank to which the account belongs - icici bank
Bank account number[protected]
Account holder's full name - harsh singh karwasara
Account holding branch address - infosys ltd., mysore
Ifsc code of the account holding branch - icic0000558
Bank to which the atm belongs - sbi (State bank of india) sirsa, haryana
Date of the atm withdrawal transaction - 04.07.2019
Amount of the atm withdrawal - rs. 5000/-