[Resolved]  ICICI Bank — unauthorized ecs from my account twice in the same week for the same policy

Address:	560043
Website:	www.iciciprulife.com

My name is ebenezer, icici prudential-policy 17108383. Policy premium rs 14, 826 every 6 months.

Icici prudential, policy premium was debited from my bank account twice for the same policy in the same week without my authorization.
Premium of rs 14, 826 for icicipru policy 17108383. 2 times for just on premium with out any approval. First on the 10/11/2017 and again on the 15/11/2017

How did this happen?
How can the bank hack into my account and take my money without my authorization, not once but twice for the same amount, in the same week?
₹29, 652 went out of my account and no one called me and told that it was done. Because of which our housing loan emi did not go through and we have been fined and the bank has charged bound fee.

15/11/2017 17108383 nach ecs:a[protected] icici prud inr 14, 826.00
10/11/2017 17108383 nach ecs:a[protected] icici prud inr 14, 826.00

This is not acceptable at all, proper action has to be take so this does not happen again and others don't go through this.
I want action taken asap, i want my money back and proper compensation given.