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[Resolved]  ICICI Bank — unauthorized issue of insurances of worth 35 lakhs for 24 lakhs loan without customer approval

Hi,
i am facing issue with ICICI bank.. i had taken loan of 24lakhs in my wife's name.. without our awareness they have issued Insurance of 35lakhs for which premium of 2, 37, 171 has been debited from ICICI loan disbursment ammount.. First of all we were never told of any insurance associated to loan, secondly they have issued two insurances one in my name for 15lakhs and one in my wifes name 20, 05, 000.. total insurance value is 35, 05, 000 which is far beyond the loan value of 24 lakhs... this is clear cheating the women customer case.. when i wrote back to their CEO and grievance cell, they told they will getback ..but not got back at all..

need your help to bring this fraud of ICICI to public and get refund of 2, 37, 171 + compensation for the extra pre emi interest i paid plus mental trauma i went through..

Just because the loan and insurance both belong to ICICI they issue their own insurances and put the burden on us..

appreciate your help and further guidance
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Apr 23, 2018
Complaint marked as Resolved 

Complaint Status


[Mar 07, 2018] ICICI Bank customer support has been notified about the posted complaint.
Verified Support
ICICI Bank Customer Care's response Mar 08, 2018 Dear BhaskarNagaraja,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4tytm) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Updated by BhaskarNagaraja Mar 08, 2018 Hello ICICI Bank support team,
i have already written to all people starting from your CEO chanda.[protected]@icicibank.com senior.[protected]@icicibank.com,
[protected]@icicibank.com,
[protected]@icicibank.com,

People from Senior.[protected]@icici.com desk (Chandra mouli) called me, replied me in the email stating that they will get back by March 5th.. but never got back...
Your Head Services Ms Jayalakshmi has been talking in the email from many days, but no reply.
i have told n number of times that is like cheating Women Customer but you people are not taking this matter seriously..

Anyway for the benefit of you, i will forward all the emails i sent to above people copying [protected]@icici.com

regards
Bhaskar
Updated by BhaskarNagaraja Mar 08, 2018 I have forwarded enough emails to you which earlier i had sent to above mentioned Ids ...
i have included subject line "UID (a4tytm) "
request you to take the matter seriously and close it on a positive note..
its matter of 2, 38, 171 rupees that too this burden on women customer without any of our awareness
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    ICICI Bank
    Customer Care Service
    Customer satisfaction rating
    58%
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    18719
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    Resolved
    9717
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    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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