[Resolved] Icici Bank — unblock debit card for online transactions

 
1 Review
 shaik ayesha on Apr 26, 2018
Hello
I used my debit card for online transaction, while processing it asked me for otp but because of some network issues i was not getting the recent otp generated which resulted in incorrect pin entries.
I tried it few time and after 3-4 time it blocked my debit card for online transaction and showed me below message:

"for security reasons your mastercard® securecode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at mastercard securecode merchants.

To unblock your card/login, please contact icici bank customer care.

To complete this purchase using another form of payment, click 'continue'"

I am not getting how to unblock my card for online trasnaction?
Please help me out
Complaint marked as Resolved May 27, 2018

Complaint Status


[Apr 26, 2018] ICICI Bank customer support has been notified about the posted complaint.
Verified Support
ICICI Bank Customer Care's response, Apr 26, 2018
Dear Shaik Ayesha,

We regret the inconvenience caused. We request you to email us your concern with your contact details on care@icicibank.com. Please mention the UID (a514pq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Icici Bank - unblock debit card for online transactions