[Resolved] ICICI Bank — unknown charges were collecting from consumer as "atm dec chg "

nandigama devender

from Hyderabad, Telangana

Address:

500034

I am having my salary accout in icici bank. But few days back 118 rs/- (29.50 rs * 4) were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg". And when i tried to explore it over internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason. Although i was having enough balance at that time. Please remit my money to my aacount, it is also illegal as per rbi rule.
Transaction details : 1) atmdec chg/[protected]/3552+gst
2) atmdec chg/[protected]/3552+gst
3) atmdec chg/[protected]/3552+gst
4) atmdec chg/[protected]/3552+gst
I want a proper justification

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Mar 26, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09662) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Comments

Dar Amir

Money didn't debited to my fastag account no 22687432 and id no 12191504 has serial no[protected]

ICICI Bank Customer Care's response, Feb 24, 2020

Verified Support

Dear Dar Amir,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a09662_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Shanthipeyeti

Iam complaining about in my account debited 1899 rs 14 Feb 2020 may I know the reason why

Shanthipeyeti's reply, Feb 21, 2020

Iam complaint about in my account debited 1899 rs 14 Feb 2020 may I know the reason why

ICICI Bank Customer Care's response, Feb 24, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a09662_02) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jeetu Sharma

from Pune, Maharashtra

JITENDRA SHARMA -

My Account number:[protected]
Yesterday it got debited by 4500 without my knowledge. I haven't done this transaction and got message NFS/DCB18303/CASH WDL/18-02-20.
What is this?? this is fraud.

ICICI Bank Customer Care's response, Feb 25, 2020

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Vimochni

Someone has withdrawn money from my account today. Rs 3000 has been debited which I didn't did.i went to atm for withdrawal but my ATM card got stucked in the machine and even after so many efforts nothing happened and card is still in the atm machine neither there was any guard in the atm and I even tried customer care number but couldn't block my card instantly although I was present in the atm there by 3:35Pm but nothing happened and then when I was there at atm how at 3:33Pm I received SMS of 3000 debited amount. How is this even possible my card is still stucked in icici bank atm in vijay nagar sec 9 and when I contacted your team to know about this transaction so they informed me that the transaction took place from my card at another Atm in ghaziabad which is from another bank and is at quite distance from icici bank atm at Vijay Nagar.
Please help me and get me my money back by investigating the case thoroughly.