[Resolved] ICICI Bank — unnecessary charges in credit card

Swati Taneja

from Jalandhar, Punjab

Address:

32/2 Near anardana Park, Patiala, 147001

I have been charged with unnecessary charges of rs 3800 on my icici amazon credit card since november 2019.

They charged a late fee without notification. Unnecessary interest charges and late fee charges which has now reached around 3800 have been charged to the blocked credit card as well. These conditions were no where mentioned. No notification of credit card payment was made by icici.

Please credit back these unnecessary credit card charges of rs 3800 to biller as card is now blocked.

Please credit back late fee+interest charges of rs 3800 back to credit card and stop fooling the customers without notifying them.

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Nov 6, 2020

Complaint marked as Resolved

resolved on 18 march 2020.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07jom) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 04, 2020

Updated by Swati Taneja I have been chasing ICICI Bank and getting inappropriate responses.Where in this world credit card charges reach to 3800 for amount less than 50000 within 3-4 months and that too without notification of deduction or payment due communication.
Please refund the money Rs 3800 back to my credit card as I am not going to pay these unnecessary charges which have been applied for no reason and no communication.

Below is the response i have been receiving.Which is not having any justification
Re: 000J7aF36AKHACDA:Level1Complaint / Credit Card
Inbox
x

customer.[protected]@icicibank.com
3:20 PM (1 hour ago)
to me

Dear Ms. Swati,

Greetings from ICICI Bank.

With reference to your e-mail, regarding reversal.

We understand that you need a reversal of charges levied to your ICICI Bank Credit Card.

We value your relationship with ICICI Bank. However, based on the Bank's policy, we regret to inform you that we are unable to reverse the charges levied on your credit card.

We thank you for giving us an opportunity to be of service to you.

Sincerely,

XXXXXX
Customer Service Officer
ICICI Bank Limited