[Resolved] ICICI Bank — unnecessary charges of rs 3800 in icici credit card

Swati Taneja

from Jalandhar, Punjab

Address:

147001

My icici account no is[protected] and i had a credit card linked with account.
I have been charged with unnecessary charges of rs 3800 on my icici amazon credit card since november 2019.

They charged a late fee without notification. Unnecessary interest charges and late fee charges have been charged which has reached rs 3800
Even though the credit is blocked but interest charges and late fee is being applied without any notification.
No credit card statement is present on net banking portal. These conditions were no where mentioned.
No notification of credit card payment was made by icici.

Please credit back these unnecessary credit card charges of rs 3800 to card which is now blocked.

Please credit back late fee+interest charges of rs 3800 back to credit card and stop fooling the customers without notifying them.

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Nov 6, 2020

Complaint marked as Resolved

resolved on 18th March 2020

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Feb 04, 2020

Updated by Swati Taneja Please see the inappropriate response received from ICICI.This is not accepatable.Please refund back my money of Rs 3800.Terms and policy should be notified or information for payments should be notified.