[Resolved]  ICICI Bank — unwanted dcardfee charges

I am an a/c holder of icici bank for the last 2 years and they charged me ₹942.82 under this category dcardfee0840sep20-aug21+gst.
I am not aware of what type of charges are these.
They never informed me regarding these charges either by email or by sms.
Who has given the right to icici bank to deduct the money without informing us?

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
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Oct 11, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a14c0f) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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