ICICI Bank — credit card - statement & delay charges dues

Address:

Jalgaon, Maharashtra, 425001

I am regular user of icici bank credit card, i had block my card due to double payment of my idea bill, as per guidance by their customer care. And i always requested them to dispatch hard copy of the statement to my billing address, but till date they had not send hard copy of the same and 5 bill cycle cross they had been levy rs500/- in each due date bill cycle as delay charges after my telephonic complaint. I request to waive the same and pay the actual dues and closed the card at your earliest possible.

Hope you help me and not interested to use your given new card which is also blocked by them before i start using.

My credit limit is rs. 65000/- and my usgage was around rs.500 to 800 and they had made till date as rs. 2800/- with levy of delay charges and if not resolve till 20th jan 2018 then again levy the same and continue futher.

Help and proper guidance is required as i am a user since 4-5 years.