[Resolved]  ICICI Bank — upi transaction failed but amount got debited from icici bank account

Address:E-1002, C.R. Park delhi, New Delhi, Delhi, 110019

I have made a UPI transaction by mobikwik app on 28th may'19 for rs. 1000/- through my ICICI bank account[protected] to pay my credit card bill.
Money has been debited from my account but payment was not credited to the beneficiary account.
I have checked with Mobikwik Care team regarding this transaction & they replied that (UPI transaction attempt with reference number[protected] could not be successful and amount has not been processed to beneficiary's bank account.)
I have already complaint to ICICI care (vide reference SR[protected] but they told that it was successfully credited to beneficiary account.
Now, I request to ICICI to back this transaction from beneficiary account as they are refusing to accept this payment & refund the same to my account.

Regards,
Prem prakash
M: [protected]
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Jul 27, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2019
ICICI Bank Customer Care's response
Dear Prem Prakash,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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