[Resolved]  ICICI Bank — voided transaction not refunded

Address:

Medavakkam, Chennai, Tamil Nadu, 600100

Hi team,

I have done the transaction yesterday for the amount of 39, 500 and the transaction got voided by merchandise due to some issue.

But still the amount is not credited to my credit card account.

From the merchant side they clearly mentioned that they voided the transaction and gave the receipt for voided transaction which i attached in the mail.

But from the bank side you were saying to wait since the transaction is held in gateway.

When i tried reaching customer care they mentioned it will take maximum 3 days but today they were mentioning have to wait maximum 7 days and also merchant side has to reject the amount then it will updated in my transaction history as debited and then bank has to revert back the amount to credit card.

The transaction which is voided means it is already rejected then why merchant should again reject from their end.

I am really disappointed and not understanding as bank don't have option to release the amount which is voided, even i have a receipt for voided.

There is no technical team to handle such a issue on priority?