ICICI Bank — withdrawal of money after maturity of fd

Address:ICICI Bank Kancheepuram - Sengaluneer Odai Street, Kanchipuram, Tamil Nadu, 631501

I have visited the icici bank, big kanchipuram branch today (18th jan 2020) to close the fd which has matured on 14th jan 2020. Since my account is inactive, i have been told to complete the kyc to activate it and i had the original aadhaar card with me to complete the same. I have been asked to wait for 5 minutes by the executive as he has to get the approval from their branch manager or deputy branch manager. But even after waiting for 30 mins there, there is no update from them and i had to reach out to him once again and i got the same response to wait for 5 mins. Its such a pathetic service i have received from icici bank which is completely opposite to what i have received when i went to open the fd. I had walked away from the bank by telling the executive that this is not the way to respond to a customer.

Hope someone responsible will look in to this and doesn't repeat in future for their customers as i will go to some other branch to complete my work.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a069br) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jan 22, 2020
Updated by Senthil Kandasamy
Can you please confirm the email id once again as i am not able to send the mail to [protected]@icicibank.com
Jan 24, 2020
Updated by Senthil Kandasamy
I have visited the ICICI Bank branch in GSN Arcade and the front office staff and Deputy Branch Manager were really helpful in resolving my issue. This is the experience I am used to with ICICI Bank, but very sad to say that it is very contrast to my previous visit to ICICI Bank Branch in Big kanchipuram. Hope the people responsible for this branch in Kanchipuram take necessary action to prevent such experience in future.
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