ICICI Bank — wrong fund transfer to icici bank account holder

Address:Dakshina Kannada, Karnataka

I had mistakenly transferred money from my account to unknown person acc (Wanted to transfer it to my friends account but mistakenly transferred to unknown person). On the same day i called icici cc (Customer care) and they asked me to go to my home branch and complain about it. On the next day i have submitted application in home brach with all details. The manager replied to me that he will send this request to the bank where the unknown person holds the account. On further query my bank says that there is no response from icici bank. It has been almost been three month but i have not received my money. Kindly help me.

My acc no: [protected]
My bank ifsc: utib0001901
My bank: axis bank

I was supposed to send it to boobalan a, acc no:[protected] of ifsc code: icic0000915 of icici bank. But typed the last two digits wrong (96 instead of 69).

Wrong acc no:[protected]
Bank: icici bank

Amount transferred: 13, 000/-

Transfer date: 18/06/2019
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2019
ICICI Bank Customer Care's response
Dear Manjeeth Rai,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Nov 02, 2019
Updated by Manjeeth Rai
It has been 10 days for now and there is no response.
Nov 21, 2019
Updated by Manjeeth Rai
Its been one month and there has been no reply or update. This simply proves how ineffective and bad the customer service of ICICI bank is. Totally the issue remains unresolved for 5 months now.
Nov 25, 2019
Updated by Manjeeth Rai
I dont understand why ICICI bank is failing to reply?
Complaint comments 

Comments

There is an unknown transaction on my icici account named vsi*amazon/prime that is equal to 1000 since 4th month of 2019. I've contacted amazon they said like this issue is from amazon united states. I've complained to amazon united states they never replied me. can you please help me with that.

ICICI Bank Customer Care's response, Oct 22, 2019
Verified Support
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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