[Resolved]  ICICI Bank — wrong information provided to cibil department which reduced my cibil score

Address:Thane, Maharashtra, 421003

I took a home loan from icici bank and paying there emi in time. However, in the month of oct. 2018 i came to know my bajaj finance card got permenetly blocked due to low cibil score. So, i raised a dispute with cibil department that in the month of july your report says i have a non payment of emi from icici bank. Please correct it i paid all the emi in time.

After investigation they replied please contact icici bank for the same. I contacted bank and they replied it was a system issue bacause of which it is reflceting non payment. I told them this effected my cibil score. Please correct it. However after multiple communication with them they never helped me.

Is there a way i can get justice bacuse icici bank is not helping me.
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Mar 15, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2019
ICICI Bank Customer Care's response
Dear Gulshan B,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (039187) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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