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[Resolved]  ICICI Bank — wrong mobile number update resulting in unnecessary messages of some other customer

Hi
I am not a customer of icici bank still have been receiving messages and calls with respect to some other customer. Message includes information of emi and some insurance policy. Have been using this number since last 4 years and recently have started receiving these messages. Had once communicated the same to the customer executive as well but no action has been taken till now. Also, there is no direct customer care number to speak to an executive for non existent customers. Please help to resolve this on priority.
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Apr 9, 2018
Complaint marked as Resolved 
Mar 09, 2018

Complaint Status

ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 09, 2018
ICICI Bank Customer Care's response
Dear Shelly Shandilya,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4u3la) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Mar 14, 2018
Updated by Shelly shandilya
Its been 3 to 4 days since the mail but no action has been taken as of now. No one has contacted me neither the issue has been resolved.
Mar 14, 2018
Updated by Shelly shandilya
This is highly unprofessional of a bank to ignore such complaints and not take any actions. Causing unnecessary trouble that too even after you not being a customer of the bank. Today a customer care executive is calling me n telling me that I might get into trouble because my number is updates anf I should visit the bank to resolve this. I dont get it how do yiu guys update numbers without proper verifications and then you cause all this trouble to someone else. This is really pathetic.
Mar 19, 2018
Updated by Shelly shandilya
I am really not sure what kind of bank services you guys are running. I am currently on my family way and have to go through all this harrassment by yiur stupid bank. Without even being associated to your bank I am being asked to arrange for letters from mobile services to justify that this number belongs to me. This is really annoying in my current condition. I am really veing tortured for soneone else's fault. I am not sure what kind of mobile verification is done by your bank before approving loans. I am going to take this ahead as a case of mental harrassment now.
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    ICICI Bank
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