ICICI — Credit card

Address:	Mumbai City, Maharashtra, 400068
Website:	www.icici.com

Sub: Complaint against the ICICI Collection agent harassment-

Dear Sir/Maam,
As per my conversation with you I need to bring I am not as an ICICI Bank customer.

My name is Mrs. Varsha Kamat, I will not taking any lone or credit card from ICICI bank, my Brother “ Gaurav Purav”had taken credit card from ICICI bank last few years.. I don’t have any his Bank account no with me.

I somehow missed one instalment. That's when my trauma started. My aged inflows were subjected to unending calls asking for the money.

These recovery henchmen calls anytime on phone, mobile, irrespective you are sleeping in early morning or late night. They came in group anytime, gave several personal visits insulting her in my home, society and also followed her. The lady (My Mother) in her forties was trembling and today is suffering from, permanent incurable phobia due to ICICI Bank recovery agents. My mother had ruined her mental and physical health both because of horror of ICICI Bank recovery agents. Today she is suffering from much health related tensions including insomnia because of ICICI Bank torture for the agony caused to her.
They want cash payment from us, no need to cheque payment, and they did not give us Bank branch details..

1.Shouted at my mother and gave her mental torture and she passed away on 10 August 2015
2.Used foul and raw languages
3.Gave threats and was very abusive.
4.Taunted and tried to humiliate.
5.Done some indecent act –snatched my mother's mobile to talk to me.
6.He was adamant and said that he will come in the night time to disturb till the time we do not pay him.
7.He was very rude and harsh and kept on shouting- even though she (my mother) said him that she is a heart patient.
8. He was called my friend take mental torture and asking for money.
In may month 2015 My mother gave him a date to come and collect the payment but he was shouting and saying that he would sit at my place all day till the time we don't pay him.
And to mention a few words that he used, have a glance at the following utterances of that person –

1. "Jab tumhari paise wapas karne ki aukaat nahi hai to fir loan kyun lete ho"
2. "Ya to payment kar de, warna bahut tarike hain bank ke paas paise lene ke"
3. "Ek o tu payment nahi kar raha hai, aur upar se pooch rahi hai ki identity card dikha".
4. “ Tumhari maa baap ne bank ka paisa churana shikhaya hai, madarchood and chutya kahiki”
5. “teri beti ko kisi ke saath solale aur paisa humlog ko return kar, kutte ki aulad”


These are not the only statements that the bank executive used, but were also accompanied by an offensive and abusive behaviour and language, which is legally and ethically against the Human Rights and Indian Penal Code.

Agency of ICICI Bank No.[protected],[protected] continue day and night called me.


Yours faithfully,
Varsha Kamat