ICICI Direct — complaint against misbehavior from icicidirect associates

Address:	Mumbai ,, 401105
Website:	icicidirect.com

I have written multi pal mails.. To icicidirect officers
[protected]@icicidirect.com,
[protected]@icicidirect.com,
[protected]@irda.gov.in

Sent on nov 26, 2019, 12:47 pm

Hi team

This mail is just to address one complaint against two icicidirect associates.

I have been with icici bank from last 10 years. But never seen such behavior.
Actually i wanted to activate icici direct account, thats why i contacted.
I got a call from one of icicidirect associates mr. Raj shaw mobile no : [protected]. After initial discussion he assigned other associates mr. Ram yadav. Mobile no [protected]. He called me & we scheduled meeting at my home address. That happen 12th nov. But still waiting. I am continuously calling on both the numbers, but now they are telling there is some address issue. I can understand but this could be informed from their side, but unfortunately that is not happened.

Today when i called raj. He messaged me he is busy, he will call back, that i understand. Meanwhile i called ram luckly he picked up my call today, (Because earlier many time he refused my call that i informed raj as well). By today's call i just wanted to inquire about progress. But he was not responding properly. When i asked him i am going to log complaint against his behavior. He started to tell ""sure sir you can do, thanks you". The way he speak is not normal. After that he disconnected call.

This complete episode is worst experience for me.

Really need some solution for this.

Second mail which i have written as a reminder sent on : dec 6, 2019, 3:59 pm
Mail body :

Today ultimately i completed account opening process myself only via online. But the experience i got for icici personals is worst.
Till today they are not able to open account. If i count in days today approx. 23 days over. Great performance shown by icici securities associates.
This process was started on 12 nov 2019 and today is 6 dec. 2019.

Today i have written again mail to icicidirect authorities. Because till now i didn't receive any mail from their side

Today's mail body

Hi all,
As i have informed, i have opened icicidirect account on 6th dec 2019. But again great in inefficient performance by icici direct. Till today i am struggling to start trading. Now new error getting"poa collection is pending"that is already done, & in system also it is confermed by icici direct team, when i called. But from last 5-10 days they are investing"why this error is coming"
Really disappointing this performance.

Note : till now not received any mail for above complained. So we can assume this is basis way of working.