ICICI Direct — received no visa card

Address:14 MAIN RD, 6110

Icici Bank
11:50 AM (7 hours ago)
to me
Dear Sir
If you want us to resend the card in DHL then you have to pay $840 for new card and DHL fees, I f you agree and payed $850 Then we will issue new card and send by DHL
Thank You
ICICI BANK

I had made a payment of $950.00 for two things, one was to have Sophia to have a Visa to enter Australia, the other was to have my Visa Card to be shipped by DHL express. Instead they shipped by their local carrier. I asked then to send me another Visa Card this is their response to pay another $ 850.00. DHL will only charge me $ 122.76 from Saltlake, India to my address in Australia. Far cry compared to $ 850.00. All banks don't even charge for to replace a Visa Card. You mean to tell me that it would cost $ 724.24 for another Visa Card?????
I had also paid $ 2, 700 for taxes they claimed I owed to India.
My friend Sophia is in a dangerous situation and needs to leave and come to Australia as terrorists are attacking the place where she is located. This is the major reason I needed that Visa Card to pay for her flight.
Please look into this situation for me as I need that Visa Card ASAP.
Thank you for your consideration in the matter.
Sincerely.
Franklin Nuscis
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