ICICI Direct — unnecessary amc charges debited

Icici direct is deducting unnecessary amc charges from my bank account even after having zero investment in equity. They have deducted twice from my bank account, that is, 68₹ and 826₹ on different dates in a year, 25th april 2018 and 30 may 2018 respectively.

When i raised my concern they told me i have to visit nearest demat office and request for the closure and deactivate the service.
When i haven't made any equity investment i should have not been deducted any amc (Annual maintenance charges).
Please look into this matter and do the needful.
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This is usual way of working in ICICIDIRECT - they debit any charges as per their whims and fancy, without proper notification or justification - even the narration in statement is coded, so customer does not understand what is he/she paying for - if you have other investing platforms to choose from, pls do so as even escalating issues in ICICIDIRECT fall on deaf ears - their Management email IDs are also just dummy IDs which never respond.

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