ICICI Fastag — Fastag Adjustment Entries

Hi,

This is Pankaj Agarwal from Kolkata West Bengal. I have taken ICICI bank Fastag for my car and it was working fine but all of a sudden the bank started doing fraud by deducting abnormal charges from my account saying adjustment entry. Friends you wont believe but they have deducted Rs. 9040/- in a span of 16 days mentioning adjustment for any xyz date for which they have already deducted the applicable toll amount. Every time i recharge my account bank starts debiting my balance and ultimately gives me negative balance within a day or two. Complaining to their customer service they say it will take 25 working days to resolve the problem and till then they will keep on doing fraud with us and we being a foolish customer will keep on recharging or account and will keep raising complaint. Ultimately we will me in a VICIOUS CIRCLE from which we will never be able to come out. As a customer we are forced to recharge our fastag account otherwise we will have to pay double amount in cash every time.

Mr. Nitin Gadkari has got this fastag for hassle free movement from toll plaza which is really appreciable but what about the fraud which this banks does with the customers and make life hell of the customers. God only knows whether my problem will ever be resolved or not and will i ever get back my hard earned money.

Attaching a screen shot of my statement just for reference as that does not show 100% fraud entries done by bank.

I would suggest all do not get into any sort of business with icici bank ever, it seems they have tendency to do fraud in some or the other way. I have suffered with icici bank earlier by taking their credit card.

Regards
Pankaj Agarwal