[Resolved]  Icici Lombard — 4 wheeler motor policy

Address:

560100

We are facing harassment while taking a Motor claim from ICICI Lombard. Claim is rejected in full being a comprehensive package and there is no response from ICICI Lomabard on same.

Surveyor is not giving any proper justifications for same.

Polic number - 3001/[protected]/01/000

1) Mahindra XUV car was hit by the water tanker in the standing condition at Electronic city, Bangalore. Left side of the front bumper and left side doors were smashed by the tanker on 14th Dec 2018
2) A claim was registered over the ICICI customer care on 17th Dec 2018.
A3) ll the details and documents along with car were submitted to Shireesh Auto, Hosur Road, Bangalore on 24th Dec 2018 for survey
4) Surveyor Srikanth calls us on same day that full claim will not be possible for front bumper painting as there were previous scratches in car (Srikanth email - srikanth.[protected]@icicilombard.com, Mobile - +[protected]. Also as per the Shireesh body shop manager - Mr. Sharan the surveyor cancelled the door repair claim.
5) There was no proper justification given by the surveyor for partial and full claim rejections whereas the policy is Comprehensive and gives 100% coverage.
6) Even after repeated calls with surveyor and mail exchange there was no proper justification given. He just send us the previous photos and began arguing over those scratches. (25-27 Dec 2018)
7) After multiple followups to Srikanth; he came with a discount and bargained that we need to shell 1000 rupees only for the repair but door side damage was not approved and was in rejected state.
8) When I called him again for door claim on 31st Dec at 5:45 PM; he was busy in new year party and did not answered properly.
9) No call from him after that.

Need a full claim for the car