Icici Lombard — auto two wheeler insurance

Address:

Vadodara, Gujarat, 390016

I was offered cashless insurance of my two wheeler royal enfield with a lucrative offer of 3 years one time premium.

Last month i had given my bike for repair claims & had the following horrible experiences: —

1. The policy is not cashless at the oem service center, entire process of the insurance claim was to be filled, documented by me. Thus icici lombard has lost credibility in my opinion since in entire city of vadodara no one is offering cashless for icici, then how come they sold such product!!

2. Their claim form seeks my personal details, like my salary, my wife’s salary, my house hold expenditure. Icici is fanatic to collect personal details for their other business. I crossed the entire such portion of the form & their representative was nun happy since his target was lost.

3. After the initial survey the officer or oem service center does not call or communicate me about claim proposal. On my follow up with survey officer mr rajkumar chaurasia # [protected], either his phone is at home or he won’t respond.
Thus no hope from icici representative at least.

On my 3rd follow up with oem service center rsa executive tells me approximately only 70 % of my total expenditure has been passed by sahab & he is not picking his phone too (We still are in license raj!!) hope icici is listening.
On my instructions i immediately told him to stop the entire repair of bike.

4. On my 3rd success full attempt of getting in touch with icici representative, phone call recorded, he gives me surprise of exclusions of consumables, bearings, which according to him are add ons.
Fair enough, when the bike was sold why were not these exclusions discussed or any icici representative present at the sale point. The insurance policy was sold to be by royal enfield sales person i. E rsa auto vadodara. How do you explain this icici lombard!!!

5.in any case when the survey was done why was the customer not informed or taken in to loop for the work to be done / approved. I was shared an sms for survey & the icici representatives no was not with him ever.

6. On my complaints raised at rsa & icici the work has been put on hold & both parties have said they will relook in to the matter.

7. Hope mr siddharth lal & ms chanda kochar follow such frauds as their stake of business.

Sushant kaul
Bike no : gj 06 ks 3476
Motor claim no : — mot 06874985
Vadodara