[Resolved] Icici Lombard — bike claim | |||
There is no response given by your servayer as well as your customer support after 60hrs. Of claim. A normal person who is join with you are faces many problems by your servayers. There is on your department who listen the problems of customers. You can check my status, as my claim no. Is mot09173523. I never suggest any one to stay with icici lombard insurance. Thank you. Was this information helpful? | |||
Oct 25, 2019 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support Sep 17, 2019 ICICI Lombard Customer Care's response Dear Abhishek, Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same Regards, ICICI Lombard General Insurance Verified Support Sep 18, 2019 ICICI Lombard Customer Care's response Dear Mr. Yadav, Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your motor claim MOT09173523. We sincerely apologize for any inconvenience caused to you. We have tried contacting you on your mobile number 83******87 dated September 17, 2019, however, we were unable to establish any contact. We request you to share your alternate contact details and clarify your concern in reply so that we can have a discussion on the same. If you wish to call us back please contact on[protected] between 10 am to 6:30 pm Monday to Friday. In the interim, we presume that you have not received any update on your claim and awaiting updated status on claim so allow us to work on your case and we shall respond to you in maximum 4 working days. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support Sep 20, 2019 ICICI Lombard Customer Care's response Dear Mr. Yadav, Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your motor claim MOT09173523. We sincerely apologizes for any inconvenience caused to you. We have tried contacting you on your mobile number 83******87 dated September 17, 2019 and today dated September 20, 2019, however we were unable to establish any contact. We wish to inform we are already working on your case to review the claim from our concerned team and shall respond to you in maximum 4 working days. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support Sep 23, 2019 ICICI Lombard Customer Care's response Dear Mr. Yadav, Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your motor claim MOT09173523. We sincerely apologizes for any inconvenience caused to you. We have tried contacting you on your mobile number 83******87 dated September 17, 2019, dated September 20, 2019 and today dated September 23, 2019, however we were unable to establish any contact. As per the update received from our claims team we understand that, our claim officer Mr. Abhishek Srivastava (97******57) had called you and clarified your issue for your claim and as confirmed with them on call you have agreed to withdraw your claim. Further since your issue have been addressed for now hence we are closing the concern with us. We assure you best of our services. Verified Support Sep 24, 2019 ICICI Lombard Customer Care's response Dear Mr. Yadav, Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your motor claim MOT09173523. We sincerely apologizes for any inconvenience caused to you. We have tried contacting you on your mobile number 83******87 dated September 17, 2019, however we were unable to establish any contact. We request you to share your alternate contact details and clarify your concern in reply so that we can have a discussion on the same. If you wish to call us back please contact on[protected] between 10 am to 6 30 pm Monday to Friday. In the interim we presume that you have not received any update on your claim and awaiting updated status on claim so allow us to work on your case and we shall respond to you in maximum 4 working days. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support Sep 24, 2019 ICICI Lombard Customer Care's response Dear Mr. Yadav, Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your motor claim MOT09173523. We sincerely apologizes for any inconvenience caused to you. We have tried contacting you on your mobile number 83*****87 dated September 17, 2019, dated September 20, 2019 and yesterday dated September 23, 2019, however we were unable to establish any contact. As per the update received from our claims team we understand that, our claim officer Mr. Abhishek Srivastava ([protected]) had called you and clarified your issue for your claim and as confirmed with them on call you have agreed to withdraw your claim. Further since your issue have been addressed for now hence we are closing the concern with us. We assure you best of our services. | |||
 1 Comment | |||
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1-800-209-8888
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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But the truth is you are not alloted any servayer on my claim till I complained it.And there clearification can given by your customer support, I have call recordings of behalf of proof. If you provide any WhatsApp no. I will send that recordings to you.
There excuse are common so go to your senior and learn some new excuses.
Thank you